Generated by All in One SEO v4.9.7.2, this is an llms.txt file, used by LLMs to index the site. # Qudit Investing In The Future of Tech ## Sitemaps - [XML Sitemap](http://172.26.4.159/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Why AI-Driven Coaching is the Secret to Higher Contact Center Retention & Engagement](http://172.26.4.159/2025/04/04/why-ai-driven-coaching-is-the-secret-to-higher-contact-center-retention-engagement/) - In the contact center landscape, turnover is more than just a human resources headache — it’s a customer experience problem. With call center attrition rates averaging 30% to 45% annually, nearly half of your agent workforce could turn over within a year. This constant churn means that customers are constantly interfacing with newer agents, leading - [Leadership Spotlight: Meet Andrew Cannington, Cresta’s New GM in APAC](http://172.26.4.159/2025/04/04/leadership-spotlight-meet-andrew-cannington-crestas-new-gm-in-apac/) - As part of Cresta’s continued global expansion, we’re thrilled to welcome Andrew Cannington as our new General Manager of APAC. With decades of leadership experience building and scaling high-growth tech companies across the region, Andrew brings deep expertise, a customer-first mindset, and an energizing vision for what comes next. In this Q&A, we sit down - [Build vs. Buy: How Cresta Engineered Its Own Customer Data Access Solution](http://172.26.4.159/2025/04/04/build-vs-buy-how-cresta-engineered-its-own-customer-data-access-solution/) - There is that moment in life of every startup when it’s no longer three people in someone’s garage. Early on everyone wears multiple hats and if the scope is small, having access to everything is fine. But as the company matures, scalable and auditable data access processes are required to provide customers with the assurance - [Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent](http://172.26.4.159/2025/04/04/our-own-zero-to-one-lessons-learned-in-building-the-brinks-home-ai-agent/) - Over the past four months, our team at Brinks Home has embarked on a transformative journey to build and deploy an AI agent that handles customer calls. This project represents our foray into true agentic technology—one that seamlessly blends human intuition with artificial intelligence. From day one, our trusted partner, Cresta, has been by our - [Understanding Cresta’s Voice Platform – ML Services, Inference Graphs, and Real-Time Intelligence](http://172.26.4.159/2025/04/04/understanding-crestas-voice-platform-ml-services-inference-graphs-and-real-time-intelligence/) - Cresta’s voice platform is a cutting-edge solution designed to provide real-time insights and actionable intelligence during customer interactions. It integrates with a wide variety of Contact Center as a Service (CCaaS) platforms, capturing and processing live audio streams to assist agents with timely guidance and recommendations. To shed light on the technology behind the scenes, - [Hello world!](http://172.26.4.159/2022/07/19/hello-world/) - Welcome to WordPress. This is your first post. Edit or delete it, then start writing! ## Pages - [Home](http://172.26.4.159/) - Making long-term investments in innovation and technology-enabled businesses with a focus on AI and machine learning. - [Videos](http://172.26.4.159/videos/) - The truth is, not everything is positive.Real change starts by meeting people where they are.At this stage in my career, I bring the experience and perspective of the road behind me to help founders facing the road ahead.Culture isn't built in a day ... it's built in the everyday.You don't need to be an AI - [Introducing WAVE: Cresta’s Flagship Conference for the Future of AI-Driven CX](http://172.26.4.159/introducing-wave-crestas-flagship-conference-for-the-future-of-ai-driven-cx/) - We’re thrilled to announce WAVE, Cresta’s first ever customer conference, a gathering designed not just to discuss the future of AI and customer experience (CX), but to build it together. In an era where AI is transforming every corner of the enterprise, no domain is undergoing a more profound transformation than customer experience. WAVE isn’t - [More Coaching Sessions May Actually Be Hurting Your Team Performance](http://172.26.4.159/more-coaching-sessions-may-actually-be-hurting-your-team-performance/) - In the 1980s, Toyota faced significant challenges as it competed with American automakers. Initially, the intuitive response might have been to just immediately increase manufacturing hours or rapidly scale up production lines. However, Toyota took a radically different approach. Instead of blindly amplifying production, they meticulously analyzed their entire manufacturing process to pinpoint exactly where - [Fast Cars & AI Stars: Inside Cresta’s Action-Packed CCW Las Vegas!](http://172.26.4.159/fast-cars-ai-stars-inside-crestas-action-packed-ccw-las-vegas/) - Last week, a crew of Crestans landed in Las Vegas for Customer Contact Week (CCW) and hit the Strip running. Over three energizing days we: Packed our exhibit with guests eager to experience our exclusive AI Agent phone booths that drew nonstop lines Joined our valued customers Brinks Home and United Airlines for insightful conversations - [Cresta’s AI Agent is Omnichannel: Seamless Conversations, Anytime, Anywhere](http://172.26.4.159/crestas-ai-agent-is-omnichannel-seamless-conversations-anytime-anywhere/) - Exciting news today: Cresta’s AI Agent is introducing new capabilities with a fully omnichannel experience, ensuring effortless, personalized interactions across channels. AI Agent’s omnichannel capabilities are now across voice and digital, enabling enterprises to deliver unmatched continuity and customer experience. Elevating Customer Experiences Today’s customers expect conversations to flow naturally, whether they’re on a voice - [Cresta Named a Leader and “…a Force To Be Reckoned With” in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025](http://172.26.4.159/cresta-named-a-leader-and-a-force-to-be-reckoned-with-in-the-forrester-wave-conversation-intelligence-solutions-for-contact-centers-q2-2025/) - We are thrilled to announce that Cresta has been named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. The report evaluated “the 10 providers that matter most and how they stack up” across 29 different criteria. According to Forrester, “Cresta’s market leadership stems from its command of cutting-edge AI - [Why Speech to Text Is the Hidden Engine Behind Contact Center AI Performance](http://172.26.4.159/why-speech-to-text-is-the-hidden-engine-behind-contact-center-ai-performance/) - Guest post by Hasan Jilani, Director of Product Marketing at Deepgram The Role of Speech to Text in the AI-Powered Contact Center Contact centers are rapidly evolving as artificial intelligence (AI) becomes embedded across the customer experience stack. AI agents now assist with routine inquiries, reduce wait times, guide human agents during live calls, and - [Why AI is the Missing Link in Contact Center Quality Management & Compliance](http://172.26.4.159/why-ai-is-the-missing-link-in-contact-center-quality-management-compliance/) - Quality management (QM) and compliance initiatives are critical for safeguarding customer trust, ensuring regulatory adherence, and enhancing operational efficiency in contact centers. But traditional QM methods often fall short in effectively monitoring the vast number of customer interactions most organizations face. In fact, many contact centers review less than 10% of their customer interactions, leaving - [Optimum Partners with Cresta to Drive AI-Powered Sales Conversions and Revenue Growth](http://172.26.4.159/optimum-partners-with-cresta-to-drive-ai-powered-sales-conversions-and-revenue-growth/) - Optimum, one of the largest broadband and video service providers in the United States, is teaming up with Cresta to reshape how they serve and support customers. This collaboration marks a significant milestone in Optimum’s commitment to delivering a more seamless, personalized, and efficient customer experience. Empowering People with Technology At the heart of this - [Introducing Conversation Intelligence for AI Agents](http://172.26.4.159/introducing-conversation-intelligence-for-ai-agents/) - Last year, we introduced AI Agent with a simple promise: to lower costs and improve customer experience by automating complex conversations safely, accurately, and at scale. Today, we’re taking that promise further. With the launch of Conversation Intelligence for AI Agent, we’re giving business leaders something they’ve never had before: the ability to manage, understand, - [We’re Going Global! Cresta Expands to APAC and EMEA](http://172.26.4.159/were-going-global-cresta-expands-to-apac-and-emea/) - We’ve got exciting news to share — Cresta is going global! Today, we’re thrilled to announce our expansion into the Asia-Pacific (APAC) and Europe, Middle East, and Africa (EMEA) regions. That means more organizations around the world can now tap into Cresta’s powerful AI platform to create smarter, faster, and more personalized customer experiences. Why - [Cresta Crew: Stacy Osorio, Director of Customer Success](http://172.26.4.159/cresta-crew-stacy-osorio-director-of-customer-success/) - Welcome back to another installment of Cresta Crew, where we get to shine a spotlight on Cresta team members from around the organization. In this series, we get a peek into who these individual Crestans are, how they got here, what their day-to-day looks like, and why they’re excited about Cresta’s future. Today, we’re chatting - [Why Transcription Performance Is Holding Back Your AI Strategy](http://172.26.4.159/why-transcription-performance-is-holding-back-your-ai-strategy/) - Imagine you’re baking a cake using a recipe dictated over the phone. Transcription = Writing down the recipe Downstream model = Baking the cake using the written recipe If your transcription of the recipe is accurate, the cake turns out great. But if you misheard and wrote “1 cup of salt” instead of “1 cup - [Cresta Is Now on Google Cloud Marketplace – Making AI for Contact Centers Easier Than Ever](http://172.26.4.159/cresta-is-now-on-google-cloud-marketplace-making-ai-for-contact-centers-easier-than-ever/) - We’ve got some exciting news to share! Cresta is now officially available on the Google Cloud Marketplace with deployment options on Google Cloud Platform (GCP). This marks a big step forward in our mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Through our expanded - [RSS Feeds](http://172.26.4.159/feeds/) - [Contact](http://172.26.4.159/contact/) - Contact Qudit about long-term investments in innovation related to AI and machine learning. - [Updates](http://172.26.4.159/updates/) - The latest news from Qudit. - [Portfolio](http://172.26.4.159/portfolio/) - Investing in the Future of Tech. - [About](http://172.26.4.159/about/) - Helping founders and companies reach their full potential. ## Portfolio - [RunSybil](http://172.26.4.159/portfolio/runsybil/) - [Ziosk](http://172.26.4.159/portfolio/ziosk/) - [Virtuous AI](http://172.26.4.159/portfolio/virtuous-ai/) - [Valar Atomics](http://172.26.4.159/portfolio/valar-atomics/) - [The Biological Computing Co.](http://172.26.4.159/portfolio/the-biological-computing-co/) - [SynthBee](http://172.26.4.159/portfolio/synthbee/) - [Soley Therapeutics](http://172.26.4.159/portfolio/soley-therapeutics/) - [Skylark Labs](http://172.26.4.159/portfolio/skylark-labs/) - [Sifly](http://172.26.4.159/portfolio/sifly/) - [Senra Systems](http://172.26.4.159/portfolio/senra-systems/) - [Quantinuum](http://172.26.4.159/portfolio/quantinuum/) - [OverAI](http://172.26.4.159/portfolio/overai/) - [Outtake](http://172.26.4.159/portfolio/outtake/) - [OPAL](http://172.26.4.159/portfolio/opal/) - [Omnekey](http://172.26.4.159/portfolio/omnekey/) - [ModelOp](http://172.26.4.159/portfolio/modelop/) - [Milestone](http://172.26.4.159/portfolio/milestone/) - [Maybern](http://172.26.4.159/portfolio/maybern/) - [Lovelace](http://172.26.4.159/portfolio/lovelace/) - [Lotus Flare](http://172.26.4.159/portfolio/424/) - [Lambda](http://172.26.4.159/portfolio/lambda/) - [Humantic AI](http://172.26.4.159/portfolio/humantic-ai/) - [Haiqu](http://172.26.4.159/portfolio/haiqu/) - [Haiket](http://172.26.4.159/portfolio/haiket/) - [GetReal Labs](http://172.26.4.159/portfolio/getreal-labs/) - [Flux](http://172.26.4.159/portfolio/flux/) - [Enam Co.](http://172.26.4.159/portfolio/enam-co/) - [Cresta](http://172.26.4.159/portfolio/cresta/) - [Cake](http://172.26.4.159/portfolio/cake/) - [Bohr Quantum](http://172.26.4.159/portfolio/bohr-quantum/) - [Blockit AI](http://172.26.4.159/portfolio/blockit-ai/) - [Axiado](http://172.26.4.159/portfolio/249/) - [Armor Code](http://172.26.4.159/portfolio/armor-code/) - [Aembit](http://172.26.4.159/portfolio/aembit/) ## Updates - [Virtuous AI Appoints New CEO](http://172.26.4.159/updates/virtuous-ai-appoints-new-ceo/) - [Omneky Secures $10M in Seed Round](http://172.26.4.159/updates/omneky-secures-10m-total-funding-in-seed-round-with-key-investors/) - [ArmorCode Secures $14M in Series A Investment](http://172.26.4.159/updates/armorcode-secures-14m-in-series-a-investment/) - [Perygee Raises $4.75M in Seed Round Funding](http://172.26.4.159/updates/perygee-raises-4-75m-in-seed-round-funding/) - [Humantic AI raises first round of funding](http://172.26.4.159/updates/humantic-ai-raises-first-round-of-funding/) - Humantic AI raised $1.5 million in its first round of funding. Based in Palo Alto and Bangalore, Humantic AI provides prospect intelligence to revenue teams, helping salespeople engage more customers, build trustworthy relationships, and close more deals. The company already counts Paypal, McKinsey, and hyper-growth startups Supportlogic and Appian as clients. - [Building a Unicorn](http://172.26.4.159/updates/building-a-unicorn/) - Where do you start in building the perfect company? A culture of innovation needs to be part of the company's focus every day. Building a Unicorn starts with Culture. - [Virtuous AI shares best practices in AI ethics](http://172.26.4.159/updates/virtuous-ai-shares-best-practices-in-ai-ethics/) - Qudit-backed Virtuous AI provides insight to a world of unethical bias. As software becomes entrenched in every aspect of the human experience, developers and employers have an ethical responsibility to their customers. Treating customers fairly - equitably and without bias - is imperative for marketers today, yet some companies are missing the mark by using ## Books - [Building the Network of The Future: Getting Smarter, Faster, and More Flexible With a Software Centric Approach](http://172.26.4.159/books/building-the-network-of-the-future-getting-smarter-faster-and-more-flexible-with-a-software-centric-approach/) - [The Value Enterprise](http://172.26.4.159/books/the-value-enterprise/) - [Value Creating Growth](http://172.26.4.159/books/value-creating-growth/) ## Videos - [Guardrails of Stress](http://172.26.4.159/videos/guardrails-of-stress/) - [The Only Bad Way to Use Tech is to Opt Out](http://172.26.4.159/videos/the-only-bad-way-to-use-tech-is-to-opt-out/) - [Energizing Your Team](http://172.26.4.159/videos/energizing-your-team/) - [The Long Vision](http://172.26.4.159/videos/the-long-vision/) - [Leading Others](http://172.26.4.159/videos/leading-others/) - [Toxic Positivity](http://172.26.4.159/videos/toxic-positivity/) ## News - [Let’s Talk Money: Restaurant Payment Processing & Card Not Present (CNP) Transaction Fees](http://172.26.4.159/news/lets-talk-money-restaurant-payment-processing-card-not-present-cnp-transaction-fees/) - [SynthBee Completes $100 Million Funding with Crosspoint Capital Partners](http://172.26.4.159/news/synthbee-completes-100-million-funding-with-crosspoint-capital-partners/) - [Versaterm and SiFly Partner to Transform Emergency Response with Next-Generation, Long-Endurance Drone](http://172.26.4.159/news/versaterm-and-sifly-partner-to-transform-emergency-response-with-next-generation-long-endurance-drone/) - [Valar Atomics Selected for the President’s Accelerated Nuclear Program](http://172.26.4.159/news/valar-atomics-selected-for-the-presidents-accelerated-nuclear-program/) - [Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Center Workers](http://172.26.4.159/news/cresta-launches-knowledge-agent-an-agentic-assistant-delivering-proactive-intelligence-to-contact-center-workers/) - [New VirtuousAI Research: Mid-Market CEOs See AI's Value, But Most Remain Stuck in Pilot Mode](http://172.26.4.159/news/new-virtuousai-research-mid-market-ceos-see-ais-value-but-most-remain-stuck-in-pilot-mode/) - [Lambda at NVIDIA GTC 2026: building the Superintelligence Cloud](http://172.26.4.159/news/lambda-at-nvidia-gtc-2026-building-the-superintelligence-cloud/) ## Categories - [Uncategorized](http://172.26.4.159/category/uncategorized/) - [Current Portfolio](http://172.26.4.159/category/current-portfolio/)